FAQs

Can I cancel my order after payment has gone through?
You can cancel anytime up until the order is dispatched. Please note we may post within 24 hours. If you wish to cancel, please email us at info@bikini-season.com.

Is your delivery carbon neutral?
At the moment we are working with Ecologi to offset the carbon footprint with every order that is placed. You can read more about on our Sustainability page. We plan to join a dedicated carbon neutral delivery system in the future.

What if my item is damaged?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Can I exchange an item?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

When will my refund come through?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.